Return and Refund Policy

If you need to send something back, you can request a return within 30 days of the day your order was delivered. To be accepted, the item must be unused, in its original condition, and returned with its original packaging and tags.

Approved refunds are processed after we receive and check the returned item. Refunds are usually sent back to the original payment method (your PayPal account) within 7 days. Customers are responsible for return shipping costs, and eligible returns are not charged a restocking fee.

Return Conditions
Returns must be requested within 30 days of delivery. Items that have been used, damaged after delivery, altered, or returned without the original packaging or tags may not qualify. Return requests submitted after the 30-day period cannot be accepted.
To request a return, email us at support@kvyzer.com.

Returning Your Item

Contact us first: Send an email to support@kvyzer.com with your order number and a brief reason for the return. Please wait for approval before sending the item back. After your request is approved, we will provide the return instructions.

Pack the item carefully: Please make sure the product is protected for the return shipment. The cost of shipping the item back is the customer’s responsibility.

Refunds
Once your return reaches us, we will review the item and confirm whether the refund is approved. If approved, the refund will be issued to your original payment method (your PayPal account) within 7 days. No restocking fee will be taken from eligible returns.

Exchanges
If you would prefer to swap your item for another product, email us at support@kvyzer.com. Exchanges can be arranged when the requested item is available.

Order Cancellations
To cancel an order, please contact us as quickly as possible. We will try to stop the order before it moves forward, but cancellations cannot be guaranteed once processing has started.

Problems?
Have you opened your package and something went wrong? Take clear photos and send them to support@kvyzer.com. We will review the issue and help resolve it with a replacement or another suitable solution.

For more information, please see our Terms of Service.